The first thing you must understand about Lindsay Fleming is that we do not have a stock of wedding dresses, other than a small collection of sample gowns. This means that any dress ordered from us, will be created to your own specifications.
We offer three distinct services for clients:
For clients who can visit us here at our studio in Scotland, we offer a first class made-to-measure service
For clients those who are unable to come to our studio, we also offer a unique mail-order service
Finally, we have introduced a new service titled "The Lindsay Fleming Roadshow
", where we will be bringing our complete collection of dresses to various locations around the country. At the roadshow you clients will be able to reserve have a consultation with one of our designers, try on sample dresses, and for those who order a dress, come back for fittings. Details of our roadshow can be found here
Made to Measure:
Clients who can visit our studio and take advantage of our made-to-measure service, will be impressed by the level of support and advice offered by our designers, from the first consultation through to the final fitting. Please take a moment to read through the following:
The made-to-measure process, step by step
On your first visit you will be able to thoroughly discuss your requirements with a designer who will also detail out the services Lindsay Fleming can offer. If necessary we will produce a sketch of your dream dress from the information you supply. We stock one dress from each of our styles, and these will be available for you to try on at your leisure. Your initial consultation would be free of charge and you should expect this to take anything up to two hours to complete. If you decide to choose a Lindsay Fleming dress, you will be given a fixed price for the order. Please be sure to check what is and is not included in the price.
Once the design has been finalised, the fabric chosen, and embroidery defined, you may visit us again to have your measurements taken. This however, may have already been done during your initial consultation.
The next stage of the made-to-measure process will involve us making a pattern followed by a 'toile' or 'mock-up' to your own measurements. Once this has been done we would ask you to visit to make sure that the toile is a perfect fit.
Only once your toile is a perfect fit, would the creation of your dress begin. This may take several weeks or months of elapsed time, during which you will be asked to visit for a number of fittings. The normal is two or three, however this cannot be guaranteed as each dress is unique and may have it's own idiosyncrasies.
Finally, when your dress is ready for collection you will visit for your 'final fitting'. However, on occasions we will require to make slight alterations in order that the dress is a perfect fit. This may therefore result in yet another visit before the dress is ready for collection.
Timing of each step
Initial consultation / ordering. We suggest that you consider contacting us no later than six months before your wedding. However, this can change depending on the time of year, therefore you should always be prepared to contact us as early as possible.
Measurements. We would prefer to take your measurements no more than six months before the wedding to reduce the effect of any weight gain/loss.
Fitting the toile. Around four months before your wedding we would ask you to visit to try on your toile.
Fittings. Depending on the number of fittings required, these would start about one month after your toile fitting.
Final fitting. In a perfect world this would take place four weeks before your wedding. However this can vary greatly due to your own circumstances.
What is included in the price
All consultations and fittings are included.
The cost of the chosen fabric.
Any predefined shipping and insurance.
All reasonable alterations necessary to ensure that the dress fits to your satisfaction.
What is not included in the price
Shipping and insurance if not requested at time of ordering.
Any alterations deemed to be excessive due to weight lost or gained.
Any alterations to the original specification which will require additional work or costs. i.e. Change in fabric or embroidery once the process has begun.
The quoted price will be held for 28 days. Lindsay Fleming reserve the right to change this quotation after 28 days if an order has not been confirmed.
A 20% deposit of the total order price is required within this 28 day period to confirm the order and to contribute towards the creation of any pattern and toile.
Once the deposit has been paid, the price quoted will be fixed for the duration of the order or for a period of 36 months, whichever comes first.
The 20% deposit is non-refundable.
On completion of the toile, a second payment of 30% will be due. This will contribute towards purchase of the fabric and creation of the dress.
The second payment can only be refunded if Lindsay Fleming are informed in writing before any fabric has been ordered.
All outstanding amounts will be due on completion of the order and must be paid in full before collection/shipping.
Payments can be made by cash/cheque/credit or debt card/bank transfer. If the final installment is paid by cheque then we reserve the right to delay shipping until the cheque has cleared.